Maid for Home requests cancellation before 5 PM the day before the scheduled appointment. All phone, chat or E-Mail cancellations or rescheduling after 5 PM the day before the appointment will be charged $50. Anytime our cleaners are denied access to the apartment at the time of cleaning (due to a customer no-show or lock-out) you will be charged our minimum service of $75.00.
We accept checks/all major credit cards as forms of payment. All payments must be made before the cleaning or immediately after our cleaners finish, before they leave your home. Any late payments will be assessed a $25 fee.
We offer a 100% guarantee on all of our work. This includes a free re-clean of the spots that were missed during your initial cleaning. If you are not satisfied with the re-clean you are entitled to a full refund. A claim must be made within 48 hours of service. A claim may also not be made if you were present during the cleaning and approved the work during the walkaround. A claim may also not be made if hourly service with a set time limit was selected and the cleaners did not have enough time to complete the task.
Due to safety concerns, Maid for Home will not allow it’s cleaners to move / lift heavy items or furniture. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture (e.g. couch), please move them prior to our arrival.